Updated 4/21/2020
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Last updated 4/22/2020
Complimentary UpToDate Guest Pass: Access and FAQs

As part of our efforts to provide the most current and accurate information to those health professionals working around the clock caring for patients stricken by COVID-19, we are now able to provide Guest Passes for UpToDate access.

This Guest Pass is being provided to those without UpToDate access in countries severely impacted by the COVID-19 pandemic through May 31, 2020.

Once you submit this form you will be directed to another page where you will be prompted again for your email address.

To sign up for a Guest Pass please provide us with your email address and organization (if applicable).

Please be aware of a few key pieces of information:

1. Entering your e-mail address.

Your privacy is important to us. Our privacy policy sets forth how we may use information that you provide to us through our websites.

If you already have an account with UpToDate using a specific e-mail address, you will not be able to use that e-mail address again.

If you already have access to UpToDate through your hospital, health system, or through an individual subscription, please do not sign up for this service.

2. Completing your registration.


Once you have submitted your e-mail address, we will send you an e-mail from [email protected] titled UpToDate Customer Service. If you do not receive this email, please check your Spam, Clutter or Junk File. If you still don’t find it, please contact our Customer Support Desk.

Additional answers to common questions are included below:

How long is the free access available? This free access is available through May 31, 2020. We will continue to evaluate this date.

I signed up, how do I get access? An email confirmation is sent to your inbox from [email protected] titled UpToDate Customer Service. This email provides credentials to login to UpToDate. IF you don’t see it within a couple of minutes, please check your junk, spam or clutter folder for this email.

Can I access UpToDate content from my mobile device? Upon completion of your submission you’ll be able to access UpToDate from desktop and mobile browsers and download the UpToDate app on your mobile device. Go to your app store and search UpToDate.

How can I see the most recent information on COVID-19? Since January, we have been providing quick links directly to coronavirus resources right from the UpToDate main search page https://www.uptodate.com/contents/search. We also have numerous other Wolters Kluwer clinical tools. Please visit: http://healthclarity.wolterskluwer.com/coronavirus-resources.html to access all of them. These resources are continually updated, so please check the page routinely and share with your colleagues. Thank you for the work you are doing.

What if I had a Guest Pass in the past? Guest Passes only work for first-time users. If your email address is already in our system as a current or former user, the Guest Pass option will not be available. You can provide a new/unique/alternate email address in order to register for a Guest Pass.

I already have a subscription; can I get a refund? We are focused on doing what we can to assist as much as possible beyond the current reach of our UpToDate customers. As we take steps to expand that assistance, we are being careful to do so in a responsible and incremental manner to simultaneously protect current customer use and access. At this time, we are not able to provide refunds to current customers.

I am a registered user with access from my organization's subscription, but my timeframe has lapsed. Should I sign up for the Guest Pass? To support our users on the front lines, we have extended our reverification timeframe from 90 days to 180 days. We reverified all of our active users for 180 days. Users who are working remotely and not onsite at their institution maintain remote UpToDate access.

I was an individual subscriber and my access lapsed, how can I get access? Our Customer Support team can extend access for lapsed individual subscribers through May 31, 2020. Please contact Customer Support directly.

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